ONLINE SHOPPING

DELIVERY (within RSA)

We use Aramex courier service, and your special parcel will be delivered to your door at a cost of R100. Please DO NOT enter a Postbox address - we can not send a courier parcel to a postbox.

Please allow 1-2 days for processing, and delivery will typically take place 1-2 business days thereafter (main centres) and may take a little longer for outlying areas (dorpies!)

DELIVERY (outside RSA)

Please allow 2-3 days for processing, and delivery will typically take place within 5-8 business days. Using DHL, international deliveries cost R500.

Note, this is for orders that weigh less than 500g. For larger orders (or candles that weigh more) - a surcharge might apply.

Customers are responsible for all import duties, taxes etc. Note that we can not ship as "gift" and will include the full invoice cost (as per South African export regulations)

 

RETURNS AND EXCHANGES

Note that due to hygienic reasons, we can not exchange or accept returns on earrings.

If you are not satisfied with your purchase, please inform us within 7 days and we will do our best to help.

Any returns will be for the customer's account.

PAYMENT

South African purchases can be settled with Debit / Credit card, or manual payment (EFT). Please email me if you are not comfortable with online payments, and I will send you the banking details in order to do an EFT. Processing will be done once funds have cleared in the account.

International payments can be done with Debit / Credit card, of if you prefer using Paypal. Please leave a note at checkout (with Manual Payment selected) and we will send you the Paypal details.

© 2019 Kosbaar & Amanda Strydom